If you are not getting the stream, follow these steps:
If you are at work, please first check and see if someone else can get it on his/her computer.
- If they CAN, then try clearing out your temporary internet folder and your internet history, go back to the Listen Live and hit Ctrl and F5 at the same time.
- If both computers you try can’t get it, then your IT department has probably blocked it or they did an upgrade of some kind, and the stream got blocked. You could ask them to take that block off
- If you are at home, try clearing out your temporary internet folder and your internet history, go back to the Listen Live and hit CONTROL and F5 at the same time. Make sure your pop up blocker is OFF.
I still don’t hear anything! What’s wrong?
Odds are it’s because you’re using a pop-up blocker. This player “pops-up,” so if you’ve blocked pop-ups, you’ve blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.
My tuner says “buffering” a lot and drops in and out. What’s the deal?
If you are having connection or buffering problems, check your internet connection speed. If you are using a dial-up connection (modem), you will usually get varying connection speeds. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers. Hopefully, they will have several numbers you can try to get a good connect speed.
Why do I hear different commercials, public service announcements and music when you’re playing commercials over the actual airwaves?
Contracts with certain voice-over actors/talent and commercial production agencies prohibit us from using our normal over-the-air commercials. We sometimes play free public service announcements as way of helping non-profit and community groups get their messages out.
Why am I hearing your stream on a delay from the over the air broadcasts?
We send our over the air signal to a streaming company called Sonixtream who then processes it and then we send it out over the internet. This creates some delay. Yes – it does make it tough to play some contests when a delay is involved. We are aware of this, but at this time, there’s not much we can do about it.
Does your streaming system work on Windows and Mac?
Yes. Details specific to each operating system are listed below.
- Windows (Internet Explorer)
The earliest version of Windows Media player capable of working with the player is Windows Media Player 7.1.
Recommended: Windows 2000, Windows XP or Windows Vista, Pentium or AMD Athlon K6 266 MHz processor or faster 128 MB RAM DSL / CABLE / 56-Kbps modem 24-bit true color video card.
Always make sure you have the latest versions of the critical software needed to listen to online. Always check your system for the latest updates available for Internet Explorer and Windows Media Player. If you must install a newer version of Windows Media Player, do so on top of your existing version. DO NOT uninstall the old version. This is very important.
Click on the links below to get your FREE updates:
- Windows (Firefox)
Users with a third-party browser like Firefox will need to acquire an extra plugin to listen to the Windows Media stream. Please follow the recommended steps listed here at the Mozilla Firefox Knowledgebase to install and configure the proper plugin for this feature.
- Mac OS X:
Microsoft now recommends using Flip4Mac Windows Media Components for Quicktime. This free download allows users to listen to Windows Media streams as though they were an Apple Quicktime stream. This plugin can be used to view and listen to any WMV or WMA stream in any modern OS X browser. The VLC player is also a valuable resource for Mac users.
- Linux:
You can download the player plug-in for Firefox: http://www.linux-sxs.org/multimedia/mplayermozplug.html. The VLC player is also a valuable resource for Linux users.